Adoreal Terms & Conditions
Registered Number: 723450, 90 D South Circular Road, Dublin8, Ireland
Please read these terms of use carefully before using the Adoreal application
ALWAYS SEEK ADVICE FROM YOUR Health Care Provider (“HCP”)
Registered Number: 723450, 90 D South Circular Road, Dublin8, Ireland
Please read these terms of use carefully before using the Adoreal application
ALWAYS SEEK ADVICE FROM YOUR Health Care Provider (“HCP”)
Welcome to the Adoreal Privacy Notice.
Introduction
This privacy notice is intended for:
Adoreal understands that privacy is important to you. We are committed to treating your personal data with care and integrity.
Our privacy notice tells you what personal data we collect and how we collect it, including any data you may provide through this website when you visit the site or inquire about a product or service or take part in an event. It explains what we use your personal data for and how we protect your personal data and keep it safe. This privacy notice explains our general practices. However, where local laws or regulations require that we process information differently, or refrain from such processing, we will always comply with the applicable local law. This website is not intended for children and we do not knowingly collect data relating to children.
Adoreal values your privacy. Adoreal is made up of different legal companies related to us by common control or ownership (the “Adoreal Group”). This privacy notice is issued on behalf of the Adoreal Group so when we mention “Adoreal”, “we”, “us” or “our”, this is who we are referring to. Adoreal Limited (incorporated in the Republic of Ireland under number 72345090 D, whose registered office is at South Circular Road,Dublin 8, Ireland) is the controller and responsible for this website.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements other notices and privacy policies and is not intended to override them.
We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the DPO using the details set out below.
Contact details ([email protected])
If you have any questions about this privacy notice or our privacy practices, please contact our DPO in the following ways:
Full name of legal entity: Adoreal Limited
Email address: [email protected]
You have the right to make a complaint at any time to the data protection regulator in the country where you usually live or work, or where the alleged data protection infringement has taken place. We would, however, appreciate the chance to deal with your concerns before you approach the applicable data protection regulator so please contact us in the first instance.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Personal data means any information or piece of information which could identify you either directly (e.g. your name) or indirectly (e.g. a unique ID number).
In this privacy notice, we explain:
Adoreal Limited (incorporated in theRepublic of Ireland under number 72345090 D, whose registered office is at South Circular Road, Dublin 8, Ireland) (“Adoreal”) together with the local Adoreal company which has a relationship with you, are the controllers of your personal data.
If you want to exercise your rights, have any questions about this privacy notice, need more information or would like to raise a concern, each local privacy point of contact’s details can be found by contacting [email protected].
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). The personal data we collect, and process, may include:
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
You can choose not to give us personal data when we ask you for it. If you decide not to give us your personal data, it may restrict our relationship with you. For example, we may not be able to provide you with the services that you have requested.
Directly from you when you:
From other sources:
When the law allows us to, we use your personal data for the purposes we have described below in this privacy notice, or for purposes which are reasonably compatible to the ones described:
Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before:
(1) anonymising your personal data with a view to performing analytics on anonymised/aggregated data from which you will not be identifiable; and
(2) sending you direct marketing communications to you via email. Please note that Adoreal’s contact with patients is governed by Adoreal’s terms and conditions with the patient. Even after any termination of a contract between Adoreal and a healthcare professional/institution/clinic, Adoreal may retain patient contact details. Adoreal may continue appropriate specific marketing activities towards such patients in respect of that patient’s previous contact with Adoreal, pursuant to the Privacy and Electronic Communications (EC Directive) Regulations 2003 (as may be updated from time to time).
You have the right to withdraw consent to these activities at any time by contacting us at [email protected]
“Legitimate interest” means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent orare otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
“Performance of a contract” means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
“Comply with a legal obligation” means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.
To achieve other purposes.
We will use your personal data:
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
We can collect and use your personal data when one of the following applies:
We want to make sure your personal data is not shared with or used by those not allowed to see it. We use a variety of security measures and technologies to help protect your personal data.
We carefully choose service providers to work with, and check they have security measures and technologies in place to protect your personal data. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
However, there are no guarantees that adata transmission or storage system is 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us using the details at the ‘Contact information and your privacy point of contact’ section.
You have rights we need to make you aware of. The rights available to you depend on our reason for processing your personal data and the local law in your jurisdiction, and there are exceptions to some rights. Depending on this you may have the right to:
1. Withdraw your consent to us processing your personal data at any time for direct marketing purposes or where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you with draw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent, please contact [email protected] for further details. This withdrawal request will need to be handled by the Adoreal data protection officer, to assess what personal data (if any) can be deleted, and if so, for what specific use. Please note that personal data that forms apart of medical records cannot be deleted as a matter of public policy;
2. Ask Adoreal about the processing of your personal data including to be provided with copies of your personal data (through a "data subject access request").;
3. Ask us to correct information you think is inaccurate or incomplete, although we may need to verify the accuracy of the new data you provide to us;
4. Ask us to delete your personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request;
5. Ask us to restrict the processing of your information. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
a. If you want us to establish the data's accuracy;
b. Where our use of the data is unlawful but you do not want us to erase it;
c. Where you need us to hold the data even if we no longer require it as you need it to
d. establish, exercise or defend legal claims; or
e. You have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.
6. Object to our processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms;
7. Ask that we transfer information you have given us from one organisation to another, or to give it to you. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you; and8. Complain to your local data protection authority.
You can find out how to get in touch with us to ask us to do any of the above by looking at the ‘Contact information and your privacy point of contact’ section.
For your protection, and to protect the privacy of others, we may need to verify your identity before completing what you have asked us to do and to ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that Personal Data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Where we have relied upon your permission to use your personal data, and you later withdraw that permission, we may not be able to complete some of the activities described in ‘How do we use your personal data’.
In some jurisdictions, we are legally required to keep your personal data for certain periods. How long depends on the specific legal requirements of the jurisdiction you are in when you share your information with us.
We will always keep your personal data for the period required by law and where we need to do so in connection with legal action or an investigation involving Adoreal. Otherwise, we will keep your personal data for as long as we have a relationship with you, in order to respond or process a question or request from you. Adoreal’s contact with patients is governed by Adoreal’s terms and conditions with the patient. Even after any termination of a contract between Adoreal and a healthcare professional/institution/clinic, Adoreal may retain patient contact details and Adoreal may continue appropriate specific marketing activities towards such patients in respect of that patient’s previous contact with Adoreal, pursuant to the Privacy and Electronic Communications (EC Directive) Regulations 2003 (as may be updated from time to time); and
We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
Insofar as the processing of personal data is based on your consent, we will delete this data if you withdraw your consent, subject to the technical ability to do so and so far as such a deletion would not require disproportionate effort on our part. This deletion request will need to be handled by the Adoreal data protection officer, to assess what personal data (if any) can be deleted, and if so, for what specific use. Please note that personal data that forms a part of medical records cannot be deleted as a matter of public policy.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting, or other requirements.
We share your personal data on a need to know basis, and to the extent necessary to follow laws and regulations, and in the context of managing our relationship with you.
We share your personal data only with teams in our Adoreal companies and affiliates who need to see it to do their jobs. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We will also share your personal data with other entities, for example:
We work all over the world. Therefore, where your applicable law allows it, we may need to transfer and use your personal data outside of the country where we collect it from you. We implement appropriate measures to protect your personal data when we transfer your personal data outside of your home country such as data transfer agreements that incorporate standard data protection clauses. The data privacy laws in the countries we transfer it to may not be the same as the laws in your home country. Law enforcement agencies, regulatory agencies, security authorities or courts in the countries we transfer your personal data to may have the right to see your personal data. If applicable law does not allow transfer of specific personal data outside a country, we will comply with that applicable law.
The European Commission recognises that some countries outside the EEA have similar data protection standards. If we transfer your personal data to a country outside the EEA that does not have similar data protection standards, we do so based on standard contract clauses adopted by the European Commission, to ensure the respective recipient protects your Personal Data adequately in accordance with this privacy notice. These enable us to make international transfers of personal data within our group of companies and meet the data protection laws of theEuropean Union and the General Data Protection Regulation (GDPR).
Whilst our services are not ordinarily directed to children, occasionally we may receive your child’s data, for example, if you provide that personal data to us because you are looking for a treatment for them that involves aesthetic/cosmetic/plastic surgery. We will only ever receive this with your consent. Please see ‘What personal data we collect about you’ for more information.
Our websites may use cookies and similar technologies. You can choose to accept or decline cookies. If you choose to decline cookies, not all elements of our websites, apps and services may function as intended, so your experience may be affected.
To the extent that your local laws consider the information collected by cookies and other technologies as personal data, we will treat that information to the standards set out in this privacy notice.
We strive to provide you with choices regarding certain personal data uses, particularly around marketing communications from us and/or the relevant company in the Adoreal Group. You will receive marketing communications from us or the relevant company in the Adoreal Group if you have requested information from us or the relevant company in the Adoreal Group and you have not opted out of receiving that marketing.
We collect information about your computer browser type and operating system, websites you visited before and after visiting our websites, standard server log information, Internet Protocol (IP) addresses, location data, mobile phone service provider, and mobile phone operating system. We use this information to understand how our visitors use our websites and mobile applications so that we can improve them, the services we offer, and our advertising. We may also share this information with other companies within the Adoreal group and with other third parties. Some of our websites use Google Analytics, a web analytics service provided by Google, Inc.(“Google”). Google Analytics uses cookies to analyse use patterns and may collect information about your use of the website, including your IP address.More information on Google Analytics can be found here. If you would like to opt-out of having your data used by Google Analytics, you can opt out here.
We also use remarketing services offered by our advertising partners to personalise advertisements for visitors to sites of their advertising networks (i.e. websites other than Adoreal’s). On these pages, you may be shown advertisements that refer to your interactions with Adoreal previously. To turn off personalisation for advertisements served by Google click here. To turn off personalisation for advertisements served by Facebook click here. Many companies that display interest-based advertising are members of the Network Advertising Initiative ("NAI"), the DigitalAdvertising Alliance ("DAA") or the European Interactive DigitalAdvertising Alliance (“EDAA”). To opt-out of interest-based advertising by members of these initiatives, you can visit their websites athttps://optout.networkadvertising.org, https://optout.aboutads.info andhttps://www.youronlinechoices.com.
We may use the data you share with us to make decisions about your interests and preferences so we can make the marketing materials we send you more relevant. We may also combine the information we hold about you with data about your interests or demographics that third parties have collected from you online and offline, to make your experience more personalised and further tailor our marketing materials. You have certain rights in relation to this – please see 'What are your rights regarding your personal data?' above for further information.
We use Facebook custom audience tools. This allows us to provide personalised advertising to you when you use Facebook’s platforms by matching the email address we hold for you with the email addressFacebook holds for you, to show you the most relevant Adoreal advertisements. We only do this where you have given us consent. Sometimes we may also use information about you to build lookalike models. This allows us to generate similar audiences of prospective customers (who may have similar interests or demographics to you) through advertising platforms like Facebook or Google, based on data that the advertising platform holds about other people. Usually this means sharing your email address with our advertising partners. If you wish to opt out of similar audiences in Google, you can do so here.
Adoreal does not share your personal data with any third party for marketing purposes. In the event, we wish to do so, we will get your express opt-in consent before we share your personal data with any third party for marketing purposes.
You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time at [email protected].
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Notice.
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
From time to time, we will update this Privacy Notice. Any changes become effective when we post the revised Privacy Notice on the Adoreal website. This Privacy Notice was last updated as of the“Last Updated” date shown above. If updating changes are significant, we will provide a more prominent notice to let you know what the changes are.
Our websites and applications may contain links to third party websites, plug-ins or mobile applications we do not own or control. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. Our Privacy Notice does not cover them. Please read the privacy notices on those websites and mobile applications if you would like to find out how they collect, use and share your personal data.
a. App and Services
i. These Terms apply to the rights and obligations arising between you and Adoreal through your use of this Adoreal application (the “Adoreal app”) (whether as a registered user or a visitor) of Adoreal Limited (“Adoreal”).
ii. If you register with the app and create an account, you will be submitting your content to it for the purpose of (1) your use of Adoreal’s services and (2) for the provision to you of healthcare advice and services by a treatment provider such as a clinic, institution, hospital, or a healthcare professional offering aesthetic, cosmetic medical or surgical treatment to you (a “treatment provider”).
iii. Your relationship with any treatment provider will be a legal relationship under contract law between you and that treatment provider. Adoreal is acting as a service provider to the treatment provider, such services performed by Adoreal will include, for example, administrative services such as the organisation of appointments and the collection of payment from you on behalf of the treatment provider.
iv. Your use of the Adoreal app includes your registration to use the Adoreal app, your accessing, browsing and searching in order to look up or contact a treatment provider, use of any service which Adoreal provides via the Adoreal app, including the making of an appointment or selection of a treatment provider, or your use of the administrative services that Adoreal provides to the treatment provider, for example in respect of the processing of your personal data in your medical records and in the collection of payment from you on behalf of the treatment provider.
v. Adoreal will provide access to the users of the Adoreal app to information and contact details for treatment providers (clinics, institutions, hospitals, healthcare professionals) offering aesthetic, cosmetic medical or surgical treatment. Such treatment providers will be offered to users of the Adoreal app based on Adoreal’s selection criteria.
vi. You as a user of the Adoreal app are able to select your own treatment provider based on the information presented by that treatment provider on the Adoreal app. These treatment providers might give you a diagnosis, recommendation, or treatment. They may also prescribe to you, or refer you to someone else.
vii. FOR THE AVOIDANCE OF DOUBT, ADOREAL DOES NOT EMPLOY THE HEALTHCARE PROFESSIONAL TREATING OR ADVISING YOU, AND ADOREAL TAKES NO RESPONSIBILITY IN RESPECT OF THE AESTHETIC, COSMETIC OR PLASTIC MEDICAL OR SURGICAL TREATMENT THAT YOU MAY RECEIVE FROM A HEALTHCARE PROFESSIONAL/TREATMENT PROVIDER. Such responsibility to you remains with the treating healthcare professional/treatment provider at all time.
viii. Services offered to you for your use of the Adoreal app will comprise the following:
1. log in,
2. use of a dashboard containing details of notifications to you, services and appointments,
3. clinic selection options,
4. appointment selection timings,
5. telemedicine options (with appropriate security measures) for you to communicate with your selected healthcare professional by audio/video call and by written messaging,
6. route for your submission of information for you to make a transparent health declaration to assist a treatment provider,
7. route for your submission of your self-evaluation and assessment to assist a treatment provider, and
8. the provision of your transparent medical records, generated by you and the treatment provider.
b. "your content" means all materials that you submit to the app (including without limitation text, graphics, images, audio material, video material, audio-visual material, forms and files) that you submit to the Adoreal app for storage or publication on, processing by, or transmission via the Adoreal app, for example to provide a rating of the treatment provider and the services that you have received.
c. Acceptance of Terms - By using the Adoreal app, you accept these Terms in full and you agree to comply with these Terms. In the event that you disagree with these Terms or any part of them, you must not use the Adoreal app.
d. Minimum Age - You must be at least 18 years of age to use the Adoreal app. By using the Adoreal app you agree to these Terms, and you represent and warrant to Adoreal that you are at least 18 years of age. If you are under the age of 18 then unfortunately you are unable to register for an account with the Adoreal app in your own right.
e. Cookies – The Adoreal app uses cookies. Through your use of the Adoreal app or agreement to these Terms, you consent to Adoreal’s use of cookies in accordance with the terms of the Adoreal privacy policy and cookie policy.
f. Contact - Adoreal will contact you through the Adoreal app, by email or by phone.
g. Single account - You must not create duplicate accounts or register more than once to use Adoreal’s services. This ensures that Adoreal can keep an accurate record of your use of Adoreal’s services and update your medical records with the advice that the treatment providers have given you.
h. Treatment Providers – The healthcare professionals selected by Adoreal are based in the country where the Adoreal services are intended to be provided. The healthcare professionals are members of the appropriate regulatory body and have been selected by Adoreal for their adherence to clinical best practice and any related standards.
a. You may register for an account with the Adoreal app by completing and submitting your registration details for the account. This may include clicking on the verification link in any verification email that the Adoreal app may send as part of security procedures.
b. You must notify Adoreal in writing immediately if you become aware of any unauthorised use of your account.
c. Adoreal reserves the right, at any time to:
i. suspend your account;
ii. terminate your account; and/or
iii. edit your account details, at any time in Adoreal’s sole discretion.
d. You may cancel your account on the Adoreal app at any time.
a. The Adoreal app contains content generated by Adoreal or third parties (treatment providers) whose content is used by Adoreal under licence. The content provided by the Adoreal app is provided to you for general information purposes only. The Adoreal app is set up to enable the provision to you of specific medical advice from the treatment provider that is treating you. In particular, the Adoreal app (and the information which may be accessed through it) provides a route for professional medical or surgical care to be given to you by a qualified doctor, surgeon or other healthcare professional. You should ALWAYS SEEK ADVICE FROM YOUR HCP if you have any concerns about your condition or treatment and before taking, or not taking, any action on the basis of the advice provided to you by a treatment provider through the Adoreal app.
b. ADOREAL IS NOT PROVIDING YOU WITH MEDICAL OR SURGICAL ADVICE ITSELF. ADOREAL HAS NO LIABILITY FOR THE CONTENT OR NATURE OF THE MEDICAL/SURGIGAL ADVICE GIVEN TO YOU BY A HEALTHCARE PROFESSIONAL/TREATMENT PROVIDER THAT IS TREATING YOU. THAT HEALTHCARE PROFESSIONAL/TREATMENT PROVIDER RETAINS RESPONSIBILITY FOR YOUR MEDICAL/SURGICAL TREATMENT AT ALL TIMES.
c. Any information available on the Adoreal app (including any professional reference material) is intended to support the healthcare professional, but is not replacing that healthcare professional’s own knowledge, experience and judgement.
d. Adoreal makes reasonable endeavours to update the information on the Adoreal app. However Adoreal makes no representations, warranties or guarantees, whether express or implied, that the content on the Adoreal app is accurate, complete or up-to-date.
e. Adoreal does not represent or warrant that the information or materials available through the Adoreal app will meet your particular requirements or that access to, or use of, the Adoreal app will be uninterrupted or completely secure. Adoreal is providing a route for you to communicate with a healthcare professional to advise you on matters of aesthetic, cosmetic or plastic surgery in that healthcare professional’s own judgement.
f. Adoreal will be taking all reasonable technical and organisational measures in order to maintain the security of the Adoreal app, however Adoreal cannot guarantee that its services will be free of viruses etc.
g. Adoreal does not endorse any specific products, processes, service providers, or other information that may be mentioned to you on the Adoreal app.
a. If you register for an account with the Adoreal app, you will be asked to choose a user ID and password. Your password should be kept confidential.
b. Your user ID must not be liable to mislead and must comply with the content rules. You must not use your account or user ID for or in connection with the impersonation of any person as Adoreal is processing your personal data and dealing with you as an individual, specifically.
c. You are responsible for making all arrangements necessary for you to access the Adoreal app (including the requisite access to an internet connection and an appropriate browser).
a. You may:
i. view pages from the Adoreal app in your web browser;
ii. download pages from the Adoreal app to add to your cache in your web browser;
iii. print pages from the Adoreal app;
iv. stream audio and video files from our app, and
v. use any app services provided by Adoreal, by means of your web browser, subject to the other provisions of these Terms.
b. You may download and/or print off a copy of extracts of any page from the Adoreal app for your personal use.
c. You may only use the Adoreal app for your own personal purposes. You must not use the Adoreal app for any other purpose.
d. Except as expressly permitted by these Terms, you must not edit or otherwise modify any material on the Adoreal app. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not further use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
e. Unless you own or control the relevant rights in the material, you must not:
i. republish material from the Adoreal app (including re-publication on another app);
ii. sell, rent or sub-license material from the Adoreal app;
iii. show any material from the Adoreal app in a public forum without referencing Adoreal prominently in what you display;
iv. exploit material from the Adoreal app for a commercial purpose without obtaining a licence to do so from us (or our licensors as appropriate); or
v. redistribute material from the Adoreal app.
f. Adoreal reserves the right to restrict access to areas of the Adoreal app at its sole discretion. You agree to not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on the Adoreal app.
g. You may link to the Adoreal app, provided that you do so in a way that is fair and legal and does not damage Adoreal’s reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on Adoreal’s part where none exists. Adoreal’s app must not be framed on any other site (made available for viewing through a third-party app). Adoreal reserves the right to withdraw or limit this linking permission without notice.
h. You agree not to do any of the following:
i. use the Adoreal app in any way or take any action that causes, or may cause, damage to the Adoreal app or impairment of the performance, availability or accessibility of the Adoreal app to any other user;
ii. use the Adoreal app in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;
iii. use the Adoreal app to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, time bomb, spyware, adware or any other malicious or technologically harmful computer software designed to adversely affect the operation of any computer software or hardware;
iv. attack the Adoreal app via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you may be committing a criminal offence under the UK Computer Misuse Act 1990, or an equivalent law in the country where you are located, or are resident. Adoreal will report any such breach to the relevant law enforcement authorities and Adoreal will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Adoreal app will cease immediately;
v. conduct any systematic or automated data collection activities (including without limitation, scraping, data mining, data extraction and data harvesting) on or in relation to the Adoreal app without the prior written consent of Adoreal;
vi. access or otherwise interact with the Adoreal app using any automated or artificial intelligence means, except for the purpose of search engine indexing; and
vii. use any personal data or other data collected from the Adoreal app for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing).
i. You agree to ensure that all the information that you supply to Adoreal through the Adoreal app, or in relation to the Adoreal app, is true, accurate, current, complete and non-misleading.
j. Some medical conditions may not be suitable for a video or phone consultation. The treatment provider may in its sole discretion also decide that it may not be able to help you via video or phone if your medical history is too complex for remote assessment and management.
k. Prescription of medicines is under the control of the treatment provider.
l. Medical advice from the treatment provider should be followed by you. Inform the treatment provider of any unexpected effects or adverse events from any treatment that you have received. Adoreal does not accept adverse event reports, you must submit these to the treatment provider.
a. You grant to Adoreal a worldwide, irrevocable, perpetual, non-exclusive, royalty-free licence to store your content on and in relation to the Adoreal app. All such content will be treated as confidential and will form part of your medical records.
b. You may edit your content to the extent permitted using the editing functionality made available on the Adoreal app.
a. You represent and warrant that your content will comply with these Terms.
b. You may book an appointment with a treatment provider that you have selected. Such a treatment provider may ask you to perform a self-assessment before you meet with the treatment provider for your first consultation with them.
c. When you perform a self-assessment, you may choose to upload a photo if there is something you want to show the treatment provider as part of the self-assessment process.
d. Your content must not be illegal or unlawful, must not infringe any person's legal rights, and must not be capable of giving rise to legal action against any person (in each case in any jurisdiction and under any applicable law).
e. Your content, and the use of your content by Adoreal in accordance with these Terms, must not:
i. be in breach of any contractual obligation owed to any person;
ii. infringe any copyright, moral right, database right, trade mark right, design right, right in passing off, or other intellectual property right;
iii. infringe any right of confidence, right of privacy or right under any applicable data protection legislation including the General Data Protection Regulation (GDPR) or the UK Data Protection Act;
iv. be untrue, false, inaccurate or misleading, including passing yourself off as a healthcare professional, if this is not true;
v. attempt to impersonate a Adoreal employee or consultant;
vi. contain any negligent/fraudulent mis-statement;
vii. be libellous or maliciously false;
viii. be obscene or indecent;
ix. be in contempt of any court, or in breach of any court order;
x. be in breach of racial or religious hatred or discrimination legislation;
xi. advocate, promote or assist any unlawful act;
xii. be in breach of official secrets legislation;
xiii. depict violence in an explicit, graphic or gratuitous manner;
xiv. be pornographic, lewd, suggestive or sexually explicit;
xv. constitute spam (unsolicited or unauthorised advertising or promotional material or any other form of similar request);
xvi. be offensive, deceptive, fraudulent, threatening, abusive, harassing, anti-social, menacing, hateful, discriminatory or inflammatory; or
xvii. cause annoyance, inconvenience or needless anxiety to any person.
f. Adoreal reserves the right to remove any content you submit to the Adoreal app if, in Adoreal’s sole discretion, your content does not comply with Adoreal’s content standards, or any term, set out in these Terms.
Adoreal and its licensors own or license or control all of the intellectual property rights (including copyright) in the Adoreal app and the material on the Adoreal app. All intellectual property rights (including copyright and other rights) in the Adoreal app and the material on the Adoreal app are reserved.
a. Adoreal does not represent or warrant:
i. the completeness or accuracy of the information published on the Adoreal app;
ii. the suitability of the information, products, and services contained on the Adoreal app for any purpose;
iii. that the material on the Adoreal app is up to date; or
iv. that the Adoreal app, any content or any service on the Adoreal app will remain available on an uninterrupted basis.
b. Adoreal reserves the right to suspend, delete, discontinue or alter any or all of the Adoreal app services, and to stop publishing the Adoreal app, at any time in Adoreal’s sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these Terms, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any Adoreal app services, or if Adoreal stops publishing the Adoreal app.
c. To the maximum extent permitted by applicable law and subject to all limitations set out in clause 10 below (Limitations and Exclusions of Liability), Adoreal excludes all representations and warranties relating to the subject matter of these Terms, Adoreal app and the use of Adoreal’s app. The Adoreal app is provided on an “as is” basis.
a. Nothing in these Terms will:
i. limit or exclude any liability for death or personal injury resulting from negligence;
ii. limit or exclude any liability for fraud or fraudulent misrepresentation;
iii. limit any liability in any way that is not permitted under applicable law, or
iv. exclude any liability that may not be excluded under applicable law.
The limitations and exclusions of liability set out in this clause and elsewhere in these Terms govern all liabilities arising under these Terms or relating to the subject matter of these Terms, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.
b. Subject to clause 10(a) above, Adoreal will not be liable for any loss or damage of any nature. For the avoidance of doubt, Adoreal will not be liable to you in respect of any losses arising out of any event or events beyond Adoreal’s reasonable control.
c. Adoreal will not be liable to you for any loss or damage as a result of your failure to follow instructions for using Adoreal’s services or using any of Adoreal’s services for anything other than their intended use.
d. For the avoidance of doubt, Adoreal will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to your profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
e. Adoreal will not be liable to you in respect of any loss or corruption of any data, database or software. Adoreal will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Adoreal app or to your downloading of any content on it, or on any third party app linked to it.
f. Adoreal will not be liable to you in respect of any special, indirect or consequential loss or damage.
g. Adoreal assumes no responsibility for the content of third party apps linked to the Adoreal app (if any). Such links (if any) should not be interpreted as endorsement by Adoreal of those linked third party apps. Adoreal will not be liable for any loss or damage that may arise from your use of such third party apps.
h. Adoreal makes no representations that the content of the Adoreal app will be suitable for your requirements or that it is permissible or legal for you to access it.
i. Your use of the Adoreal app is entirely at your own risk and you are responsible for ensuring that you act in accordance with any applicable laws.
Please also refer to the Privacy Notice. If you register to use the Adoreal app, or any service(s) accessible through the Adoreal app, then Adoreal will collect personal data from you (including, without limitation, your name, age, medical conditions and a valid email address). Your personal data will be held securely in accordance with the terms of the Adoreal Privacy Notice. Adoreal may perform analytics on the personal data that you provide to the Adoreal app, in order to improve the quality of Adoreal’s services to you. In such event, Adoreal will be a data controller of such data. Where Adoreal processes your personal data in accordance with the instruction of a treatment provider (clinics, institutions, hospitals, healthcare professionals) offering aesthetic, cosmetic medical or surgical treatment, Adoreal does so as a data processor following the instruction of the treatment provider acting as a data controller. Your personal data submitted by you in respect of your health will form a part of your medical records as controlled by the treatment provider, and will be subject to laws/regulations that apply in respect of the retention of medical records in the relevant country. Adoreal does reserve the right to use your name, telephone number and email address in compliance with laws relating to electronic marketing, if Adoreal offers a future service related to one that you have purchased previously.
a. In the event of your breach of these Terms in any way, or if Adoreal acting reasonably, has cause to believe that you have breached these Terms in any way, Adoreal may:
i.send you a formal warning;
ii. temporarily suspend your access to the Adoreal app;
iii.permanently prohibit you from accessing the Adoreal app;
iv. block computers using your IP address from accessing the Adoreal app;
v. contact your internet service providers and request that they block your access to the Adoreal app;
vi. commence legal action against you, whether for breach of contract or otherwise, and/or
vii. suspend or delete your account on the Adoreal app.
b. Where Adoreal suspends, prohibits or blocks your access to the Adoreal app or a part of the Adoreal app, Adoreal may take further legal action in the event that you attempt to circumvent such suspension, prohibition or blocking (including without limitation creating and/or using a different account).
a. Variation
i. Adoreal may revise these Terms from time to time;
ii. The revised Terms shall apply to the use of Adoreal’s app from the date of publication of the revised Terms on the Adoreal app, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these Terms.
b. Assignment
i. You hereby agree that Adoreal may assign, transfer, sub-contract or otherwise deal with its rights and/or obligations under these Terms; and
ii. You may not without Adoreal’s prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these Terms.
c. Severability
i. If a provision of these Terms is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect; and
ii. If any unlawful and/or unenforceable provision of these Terms would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
d. Third Party Rights - A contract under these Terms is for Adoreal’s benefit and your benefit, and is not intended to benefit or be enforceable by any third party. The exercise of the parties' rights under a contract under these Terms is not subject to the consent of any third party.
e. Entire Agreement - These Terms, together with Adoreal’s privacy notice and cookie policy, shall constitute the entire agreement between you and Adoreal in relation to your use of the Adoreal app.
f. Governing Law and Jurisdiction -These Terms shall be governed by and construed in accordance with English law. Any disputes relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England.
g. Reservation of Adoreal’s Rights - Any rights not expressly granted in these Terms are reserved.
a. This app is owned and operated by Adoreal Limited, with Registered Number: 723450, and its registered office at 90 D South Circular Road, Dublin 8, Ireland.
b. You can contact Adoreal by email, using the contact us page published on the Adoreal website or within the Adoreal app.
Welcome to the Adoreal Privacy Notice.
Introduction
This privacy notice is intended for:
Adoreal understands that privacy is important to you. We are committed to treating your personal data with care and integrity.
Our privacy notice tells you what personal data we collect and how we collect it, including any data you may provide through this website when you visit the site or inquire about a product or service or take part in an event. It explains what we use your personal data for and how we protect your personal data and keep it safe. This privacy notice explains our general practices. However, where local laws or regulations require that we process information differently, or refrain from such processing, we will always comply with the applicable local law. This website is not intended for children and we do not knowingly collect data relating to children.
Adoreal values your privacy. Adoreal is made up of different legal companies related to us by common control or ownership (the “Adoreal Group”). This privacy notice is issued on behalf of the Adoreal Group so when we mention “Adoreal”, “we”, “us” or “our”, this is who we are referring to. Adoreal Limited (incorporated in the Republic of Ireland under number 72345090 D, whose registered office is at South Circular Road,Dublin 8, Ireland) is the controller and responsible for this website.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements other notices and privacy policies and is not intended to override them.
We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the DPO using the details set out below.
Contact details ([email protected])
If you have any questions about this privacy notice or our privacy practices, please contact our DPO in the following ways:
Full name of legal entity: Adoreal Limited
Email address: [email protected]
You have the right to make a complaint at any time to the data protection regulator in the country where you usually live or work, or where the alleged data protection infringement has taken place. We would, however, appreciate the chance to deal with your concerns before you approach the applicable data protection regulator so please contact us in the first instance.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Personal data means any information or piece of information which could identify you either directly (e.g. your name) or indirectly (e.g. a unique ID number).
In this privacy notice, we explain:
Adoreal Limited (incorporated in theRepublic of Ireland under number 72345090 D, whose registered office is at South Circular Road, Dublin 8, Ireland) (“Adoreal”) together with the local Adoreal company which has a relationship with you, are the controllers of your personal data.
If you want to exercise your rights, have any questions about this privacy notice, need more information or would like to raise a concern, each local privacy point of contact’s details can be found by contacting [email protected].
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). The personal data we collect, and process, may include:
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
You can choose not to give us personal data when we ask you for it. If you decide not to give us your personal data, it may restrict our relationship with you. For example, we may not be able to provide you with the services that you have requested.
Directly from you when you:
From other sources:
When the law allows us to, we use your personal data for the purposes we have described below in this privacy notice, or for purposes which are reasonably compatible to the ones described:
Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before:
(1) anonymising your personal data with a view to performing analytics on anonymised/aggregated data from which you will not be identifiable; and
(2) sending you direct marketing communications to you via email. Please note that Adoreal’s contact with patients is governed by Adoreal’s terms and conditions with the patient. Even after any termination of a contract between Adoreal and a healthcare professional/institution/clinic, Adoreal may retain patient contact details. Adoreal may continue appropriate specific marketing activities towards such patients in respect of that patient’s previous contact with Adoreal, pursuant to the Privacy and Electronic Communications (EC Directive) Regulations 2003 (as may be updated from time to time).
You have the right to withdraw consent to these activities at any time by contacting us at [email protected]
“Legitimate interest” means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent orare otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
“Performance of a contract” means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
“Comply with a legal obligation” means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.
To achieve other purposes.
We will use your personal data:
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
We can collect and use your personal data when one of the following applies:
We want to make sure your personal data is not shared with or used by those not allowed to see it. We use a variety of security measures and technologies to help protect your personal data.
We carefully choose service providers to work with, and check they have security measures and technologies in place to protect your personal data. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
However, there are no guarantees that adata transmission or storage system is 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us using the details at the ‘Contact information and your privacy point of contact’ section.
You have rights we need to make you aware of. The rights available to you depend on our reason for processing your personal data and the local law in your jurisdiction, and there are exceptions to some rights. Depending on this you may have the right to:
1. Withdraw your consent to us processing your personal data at any time for direct marketing purposes or where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you with draw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent, please contact [email protected] for further details. This withdrawal request will need to be handled by the Adoreal data protection officer, to assess what personal data (if any) can be deleted, and if so, for what specific use. Please note that personal data that forms apart of medical records cannot be deleted as a matter of public policy;
2. Ask Adoreal about the processing of your personal data including to be provided with copies of your personal data (through a "data subject access request").;
3. Ask us to correct information you think is inaccurate or incomplete, although we may need to verify the accuracy of the new data you provide to us;
4. Ask us to delete your personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request;
5. Ask us to restrict the processing of your information. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
a. If you want us to establish the data's accuracy;
b. Where our use of the data is unlawful but you do not want us to erase it;
c. Where you need us to hold the data even if we no longer require it as you need it to
d. establish, exercise or defend legal claims; or
e. You have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.
6. Object to our processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms;
7. Ask that we transfer information you have given us from one organisation to another, or to give it to you. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you; and8. Complain to your local data protection authority.
You can find out how to get in touch with us to ask us to do any of the above by looking at the ‘Contact information and your privacy point of contact’ section.
For your protection, and to protect the privacy of others, we may need to verify your identity before completing what you have asked us to do and to ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that Personal Data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Where we have relied upon your permission to use your personal data, and you later withdraw that permission, we may not be able to complete some of the activities described in ‘How do we use your personal data’.
In some jurisdictions, we are legally required to keep your personal data for certain periods. How long depends on the specific legal requirements of the jurisdiction you are in when you share your information with us.
We will always keep your personal data for the period required by law and where we need to do so in connection with legal action or an investigation involving Adoreal. Otherwise, we will keep your personal data for as long as we have a relationship with you, in order to respond or process a question or request from you. Adoreal’s contact with patients is governed by Adoreal’s terms and conditions with the patient. Even after any termination of a contract between Adoreal and a healthcare professional/institution/clinic, Adoreal may retain patient contact details and Adoreal may continue appropriate specific marketing activities towards such patients in respect of that patient’s previous contact with Adoreal, pursuant to the Privacy and Electronic Communications (EC Directive) Regulations 2003 (as may be updated from time to time); and
We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
Insofar as the processing of personal data is based on your consent, we will delete this data if you withdraw your consent, subject to the technical ability to do so and so far as such a deletion would not require disproportionate effort on our part. This deletion request will need to be handled by the Adoreal data protection officer, to assess what personal data (if any) can be deleted, and if so, for what specific use. Please note that personal data that forms a part of medical records cannot be deleted as a matter of public policy.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting, or other requirements.
We share your personal data on a need to know basis, and to the extent necessary to follow laws and regulations, and in the context of managing our relationship with you.
We share your personal data only with teams in our Adoreal companies and affiliates who need to see it to do their jobs. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We will also share your personal data with other entities, for example:
We work all over the world. Therefore, where your applicable law allows it, we may need to transfer and use your personal data outside of the country where we collect it from you. We implement appropriate measures to protect your personal data when we transfer your personal data outside of your home country such as data transfer agreements that incorporate standard data protection clauses. The data privacy laws in the countries we transfer it to may not be the same as the laws in your home country. Law enforcement agencies, regulatory agencies, security authorities or courts in the countries we transfer your personal data to may have the right to see your personal data. If applicable law does not allow transfer of specific personal data outside a country, we will comply with that applicable law.
The European Commission recognises that some countries outside the EEA have similar data protection standards. If we transfer your personal data to a country outside the EEA that does not have similar data protection standards, we do so based on standard contract clauses adopted by the European Commission, to ensure the respective recipient protects your Personal Data adequately in accordance with this privacy notice. These enable us to make international transfers of personal data within our group of companies and meet the data protection laws of theEuropean Union and the General Data Protection Regulation (GDPR).
Whilst our services are not ordinarily directed to children, occasionally we may receive your child’s data, for example, if you provide that personal data to us because you are looking for a treatment for them that involves aesthetic/cosmetic/plastic surgery. We will only ever receive this with your consent. Please see ‘What personal data we collect about you’ for more information.
Our websites may use cookies and similar technologies. You can choose to accept or decline cookies. If you choose to decline cookies, not all elements of our websites, apps and services may function as intended, so your experience may be affected.
To the extent that your local laws consider the information collected by cookies and other technologies as personal data, we will treat that information to the standards set out in this privacy notice.
We strive to provide you with choices regarding certain personal data uses, particularly around marketing communications from us and/or the relevant company in the Adoreal Group. You will receive marketing communications from us or the relevant company in the Adoreal Group if you have requested information from us or the relevant company in the Adoreal Group and you have not opted out of receiving that marketing.
We collect information about your computer browser type and operating system, websites you visited before and after visiting our websites, standard server log information, Internet Protocol (IP) addresses, location data, mobile phone service provider, and mobile phone operating system. We use this information to understand how our visitors use our websites and mobile applications so that we can improve them, the services we offer, and our advertising. We may also share this information with other companies within the Adoreal group and with other third parties. Some of our websites use Google Analytics, a web analytics service provided by Google, Inc.(“Google”). Google Analytics uses cookies to analyse use patterns and may collect information about your use of the website, including your IP address.More information on Google Analytics can be found here. If you would like to opt-out of having your data used by Google Analytics, you can opt out here.
We also use remarketing services offered by our advertising partners to personalise advertisements for visitors to sites of their advertising networks (i.e. websites other than Adoreal’s). On these pages, you may be shown advertisements that refer to your interactions with Adoreal previously. To turn off personalisation for advertisements served by Google click here. To turn off personalisation for advertisements served by Facebook click here. Many companies that display interest-based advertising are members of the Network Advertising Initiative ("NAI"), the DigitalAdvertising Alliance ("DAA") or the European Interactive DigitalAdvertising Alliance (“EDAA”). To opt-out of interest-based advertising by members of these initiatives, you can visit their websites athttps://optout.networkadvertising.org, https://optout.aboutads.info andhttps://www.youronlinechoices.com.
We may use the data you share with us to make decisions about your interests and preferences so we can make the marketing materials we send you more relevant. We may also combine the information we hold about you with data about your interests or demographics that third parties have collected from you online and offline, to make your experience more personalised and further tailor our marketing materials. You have certain rights in relation to this – please see 'What are your rights regarding your personal data?' above for further information.
We use Facebook custom audience tools. This allows us to provide personalised advertising to you when you use Facebook’s platforms by matching the email address we hold for you with the email addressFacebook holds for you, to show you the most relevant Adoreal advertisements. We only do this where you have given us consent. Sometimes we may also use information about you to build lookalike models. This allows us to generate similar audiences of prospective customers (who may have similar interests or demographics to you) through advertising platforms like Facebook or Google, based on data that the advertising platform holds about other people. Usually this means sharing your email address with our advertising partners. If you wish to opt out of similar audiences in Google, you can do so here.
Adoreal does not share your personal data with any third party for marketing purposes. In the event, we wish to do so, we will get your express opt-in consent before we share your personal data with any third party for marketing purposes.
You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time at [email protected].
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Notice.
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
From time to time, we will update this Privacy Notice. Any changes become effective when we post the revised Privacy Notice on the Adoreal website. This Privacy Notice was last updated as of the“Last Updated” date shown above. If updating changes are significant, we will provide a more prominent notice to let you know what the changes are.
Our websites and applications may contain links to third party websites, plug-ins or mobile applications we do not own or control. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. Our Privacy Notice does not cover them. Please read the privacy notices on those websites and mobile applications if you would like to find out how they collect, use and share your personal data.